Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our New Braunfels crews are already moving. Hirex Water Damage sends licensed technicians straight to your New Braunfels address with extraction equipment already loaded and running.
We built our New Braunfels branch after hearing the same complaint over and over from New Braunfels, TX property owners — the "24/7" number that never actually answers. Every technician on our New Braunfels roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our crew leads carry IICRC water restoration certifications and have logged real hours on Category 1, 2, and 3 losses, so Water Damage Repair in New Braunfels isn't a side service we tacked on — it's the reason the company exists. We're fully insured and licensed to work anywhere in New Braunfels, TX, so you're protected from the moment our truck pulls into the driveway.
Our New Braunfels, TX-based equipment cache means drying gear is already close by, not stuck in a truck three states away.
Ask any New Braunfels property manager who has dealt with a burst supply line at 3am — the difference between a crew that shows up ready and one still loading a truck at the shop is measured in gallons of water soaking into your subfloor. That's the gap Hirex Water Damage was built to close, one New Braunfels call at a time.
Not every leak announces itself with a flooded floor. A lot of the worst damage we see in New Braunfels started small and got ignored for weeks. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our New Braunfels dispatcher will give you an honest read on urgency, not a sales pitch.
Whether it's one bedroom carpet or an entire flooded commercial floor, our New Braunfels crews scale the response to match the loss — nothing gets a cookie-cutter response.
Our New Braunfels units run truck-mount extraction pumps that pull thousands of gallons per hour, cutting standing-water time from days to hours. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
For families in New Braunfels, this covers flood-cut drywall removal, subfloor evaluation, and packing out salvageable belongings for cleaning, with clear photo documentation at every stage for your insurance claim.
Multi-unit and commercial New Braunfels properties get their own project manager plus enough drying equipment to cover the real square footage, not a token setup — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our New Braunfels crews are trained for exactly that protocol.
On top of standard drying, our New Braunfels crews treat affected materials to reduce mold risk and will be upfront if a section needs specialist remediation.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Local staging inside New Braunfels, TX means New Braunfels response times usually beat the national average by a wide margin.
We document everything with photos and moisture logs and work directly with your adjuster so you're not stuck translating restoration jargon.
If moisture readings aren't where they should be at the end of the job, we come back and keep drying at no extra charge.
Our New Braunfels team asks a handful of targeted questions so the truck that shows up already has the right gear loaded.
Our nearest available New Braunfels crew is dispatched immediately with truck-mount extraction gear on board.
Extraction happens immediately, followed by a moisture survey that tells us precisely where the drying equipment needs to go.
We don't close the file until the numbers confirm the structure is dry, and you leave with full photo and moisture documentation.
We measure moisture with instruments, not guesswork, and we won't sign off on a New Braunfels job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
That's not a marketing line — it's written into every New Braunfels work order we issue. A repeat visit under this guarantee doesn't mean starting over — we pull the original moisture logs and pick up exactly where the last visit left off.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"The team handled every conversation with my adjuster — I never had to explain what psychrometrics meant to anyone." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Local staging inside New Braunfels, TX typically gets a New Braunfels technician on-site inside an hour or two, depending on traffic and time of day.
Yes — every New Braunfels job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Around-the-clock coverage in New Braunfels includes extraction, drying, and Category 3 sewage response — nothing on that list waits for morning.
We build our paperwork specifically to match what adjusters need and will speak with your insurer on your behalf.
Dryness is confirmed with instrument readings against a documented dry standard, not just by feeling the wall or carpet.
Blackwater and sewage response is a core part of what our New Braunfels team does, not a job we sub out.
Turn off the water supply if you can reach it safely, keep people and pets out of the flooded area, and don't run electrical devices near standing water.
Yes, we regularly respond to commercial and multi-unit losses in New Braunfels, including retail, restaurants, and office space.
Drying time varies with material and how quickly extraction started, but 3 to 5 days is typical for most New Braunfels jobs.
Quick extraction and drying in New Braunfels significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
Yes, if moisture readings aren't at dry standard when we finish, or a callback shows lingering moisture within 30 days, we return at no extra charge.
We cover New Braunfels and the surrounding zip codes listed below, plus neighboring communities throughout New Braunfels, TX.
Beyond New Braunfels itself, our coverage extends across nearby zip codes, with additional New Braunfels, TX crews available for large-scale or commercial losses. If your address falls inside or near New Braunfels, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for New Braunfels, New Braunfels, TXOne call gets you a New Braunfels-based team, not a routed national queue.
Call +1-844-578-1604