Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our New Braunfels crews are already moving. Hirex Water Damage sends licensed technicians straight to your New Braunfels address with extraction equipment already loaded and running.
Hirex Water Damage started because homeowners in New Braunfels, TX kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our New Braunfels roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our crew leads carry IICRC water restoration certifications and have logged real hours on Category 1, 2, and 3 losses, so Emergency Water Damage in New Braunfels isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout New Braunfels, TX, so you're protected from the moment our truck pulls into the driveway.
We keep a stocked warehouse inside New Braunfels, TX so equipment never has to be trucked in from another region, which is the difference between a 45-minute arrival and a next-day one.
Talk to a New Braunfels property manager who's lived through an overnight pipe failure and they'll tell you exactly why a crew that arrives already equipped matters — every extra minute is more water in the framing. That's the gap Hirex Water Damage was built to close, one New Braunfels call at a time.
Not every leak announces itself with a flooded floor. A lot of the worst damage we see in New Braunfels started small and got ignored for weeks. Here's what tells us a property needs professional attention rather than a mop and a fan:
Recognizing one of these signs early is the difference between a contained repair and a gutted room, so call our New Braunfels team and get a straight answer on how urgent it is.
From a single soaked bedroom to a commercial building with three flooded floors, our New Braunfels teams are equipped to scale up or down — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a New Braunfels property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
On the residential side in New Braunfels, we handle the flood-cut, subfloor checks, and content pack-out so your home is ready to rebuild, with clear photo documentation at every stage for your insurance claim.
Multi-unit and commercial New Braunfels properties get their own project manager plus enough drying equipment to cover the real square footage, not a token setup — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our New Braunfels crews are trained for exactly that protocol.
On top of standard drying, our New Braunfels crews treat affected materials to reduce mold risk and will be upfront if a section needs specialist remediation.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Our New Braunfels, TX warehouse keeps drying equipment close, which typically puts a New Braunfels tech at your door inside an hour.
We document everything with photos and moisture logs and work directly with your adjuster so you're not stuck translating restoration jargon.
Final moisture readings have to hit dry-standard before we consider a New Braunfels job done, and getting there again is on us, not you.
A short call with our New Braunfels dispatcher tells us whether this is a one-room job or a multi-crew response before anyone drives out.
The closest available technician is routed to your New Braunfels property with equipment staged and ready.
Standing water comes out first; drying equipment gets placed only after we've mapped exactly where moisture is hiding.
We don't close the file until the numbers confirm the structure is dry, and you leave with full photo and moisture documentation.
We measure moisture with instruments, not guesswork, and we won't sign off on a New Braunfels job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
We put that guarantee directly on the New Braunfels work order, not just in an ad. We try to send the original technician back for any follow-up so you're not re-explaining the job to someone new.
"We had standing water from a burst water heater and the technician showed up before I even finished mopping the entry way." — Danielle R.
"They dealt with my insurance adjuster directly and I didn't have to translate a single restoration term myself." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"A supply line failure flooded our kitchen and this crew had us reopened in under a week — much faster than we expected." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"Final bill matched the estimate to the dollar, which is rarer than it should be in this industry." — Sam O.
Local staging inside New Braunfels, TX typically gets a New Braunfels technician on-site inside an hour or two, depending on traffic and time of day.
Yes — every New Braunfels job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Around-the-clock coverage in New Braunfels includes extraction, drying, and Category 3 sewage response — nothing on that list waits for morning.
We build our paperwork specifically to match what adjusters need and will speak with your insurer on your behalf.
We rely on moisture meters and psychrometric readings, not a guess, before signing off on a New Braunfels job as complete.
We regularly handle sewage backups in New Braunfels using full containment, PPE, and EPA-registered antimicrobial products.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
Commercial response is a regular part of our New Braunfels work — restaurants, offices, and multi-unit buildings included.
Most New Braunfels residential jobs dry out in 3 to 5 days depending on how much material got wet and how long it sat before extraction.
Not if it's addressed quickly — mold generally needs 24-48 hours of sustained moisture, which is exactly why fast extraction matters.
Our New Braunfels guarantee covers a 30-day callback window — if moisture shows up again from the same loss, we come back free of charge.
We cover New Braunfels and the surrounding zip codes listed below, plus neighboring communities throughout New Braunfels, TX.
Our New Braunfels dispatch covers the full city plus a wide radius of surrounding zip codes, backed by additional crews staged throughout New Braunfels, TX for larger losses. If your address falls inside or near New Braunfels, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for New Braunfels, New Braunfels, TXOne call gets you a New Braunfels-based team, not a routed national queue.
Call +1-844-234-5373